Last Updated: November 2025
FLOSS (“we,” “our,” “us”) operates flossdental.com, its subdomains, and all associated landing pages, forms, and digital platforms across all FLOSS locations. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, submit a form, request an appointment, apply for a job, participate in marketing campaigns, or otherwise interact with us online.
By using our website or submitting information through any FLOSS form, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information in several ways depending on how you interact with FLOSS.
A. Information You Provide Voluntarily
Patient Leads & Appointment Requests
- Name
- Phone number
- Email
- Appointment details
- Insurance information (if provided)
- Messages or questions
- Photos uploaded for virtual consultations (optional)
Job Applications
- Name
- Email
- Phone
- Preferred location
- Resume and work history
- Professional licenses or certifications
- Responses to application questions
- Availability and start date
- Other information you choose to share
Promotions, Campaigns & Forms
- Contact information
- Survey responses
- Contest entries
- Any details voluntarily submitted
B. Automatically Collected Data
When you use our website or landing pages, we may automatically collect:
- IP address
- Browser type
- Device type
- Geographic region (approximate)
- Pages visited
- Time on site
- Click behavior
- Cookies and tracking pixel data
This helps us improve website performance, security, and marketing effectiveness.
C. Information Collected Through Third-Party Tools
We may use external tools such as:
- Google Analytics
- Google Ads
- Meta/Facebook Ads
- TikTok Ads
- Call tracking software
- CRM systems (e.g., GoHighLevel)
These tools may collect aggregated or anonymized data to help us improve user experience and advertising.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
Patient-Related Use
- Scheduling and managing appointments
- Responding to inquiries
- Sending confirmations, reminders, and follow-ups
- Providing information about dental services
- Processing insurance verification when requested
Marketing & Communications
(Only if you opt in)
- Sending promotional messages
- Announcing events, updates, or new services
- Retargeting through digital ads
- Email or SMS newsletters
Employment Purposes
- Reviewing job applications
- Communicating about interviews
- Verifying credentials or qualifications
- Onboarding candidates if hired
Operational Use
- Improving website functionality
- Ensuring security and fraud prevention
- Internal analytics
- Meeting legal or regulatory requirements
We do not sell your personal information.
3. SMS/Text Message Policy
By providing your phone number and opting in, you may receive:
Operational Messages
- Appointment reminders
- Scheduling updates
- Important notifications
- Application updates (if applying for a job)
Marketing Messages (If Opted In)
- Promotions
- Special offers
- Announcements
- Invitations to events
Your rights:
- Reply STOP at any time to unsubscribe
- Reply HELP for assistance
- Message & data rates may apply
- Message frequency may vary
4. How We Share Your Information
We may share information only with:
- Authorized FLOSS staff
- Third-party service providers (hosting, CRM, analytics, appointment systems)
- Insurance verification services (if requested)
- Background check services for applicants (only with consent)
- Third parties that assist with website security or operations
We do not share your information with unrelated marketing companies.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, loss, or misuse.
No online system is completely secure, but we strive to safeguard your information professionally and responsibly.
6. HIPAA Notice
Online forms may request information, but not all online submissions are considered Protected Health Information (PHI) under HIPAA until you become an established patient.
Nevertheless, we handle all personal data with strict confidentiality.
7. Cookies & Tracking
Our website uses:
- Cookies
- Tracking pixels
- Conversion tags
- Analytics tools
You may disable cookies through your browser settings; however, some website features may be limited.
8. Data Retention
We keep information only as long as necessary to:
- Provide services or respond to inquiries
- Support hiring processes
- Maintain records for legal and regulatory compliance
- Honor opt-out or deletion requests
You may request deletion at any time (see Section 9).
9. Your Rights
You may request at any time to:
- Access your personal information
- Correct inaccurate data
- Delete your information
- Withdraw consent for marketing
- Request a copy of your stored data
To submit a request, contact:
Email: info@flossdenta1stg.wpenginepowered.com
Phone: 713-900-1919
Address: 2707 Milam St Ste C, Houston, TX 77006
10. Children’s Privacy
We do not knowingly collect information from children under 13 without parental consent.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
For questions about this Privacy Policy, contact:
FLOSS Dental
2707 Milam St Ste C, Houston, TX 77006
713-900-1919
Email: info@flossdenta1stg.wpenginepowered.com